Florist West Heath Online Flower Delivery T&Cs

Terms & Conditions for Online Flower Delivery in West Heath

Introduction

Welcome to Florist West Heath’s online flower delivery service. These Terms and Conditions (“Terms”) govern your use of our website, your purchase of flowers and related products online, and the delivery of your order throughout West Heath and the surrounding areas. Please read these Terms carefully before placing your order. By accessing our website or making a purchase, you indicate your acceptance and agreement to the Terms set out below. If you have any questions regarding these Terms, please review them thoroughly before proceeding with your order.

1. Application of Terms

These Terms apply to all customers ordering flower products and delivery services via the Florist West Heath website for delivery within West Heath and the neighbouring regions. By placing an order, you agree to be legally bound by these Terms. We reserve the right to update or amend these Terms from time to time. Any changes will be posted to this page and are effective immediately upon posting.

2. Order Process

To ensure a smooth and efficient experience, please follow the order procedure outlined below:

Product Selection: Browse our website to select the flower bouquets, arrangements, or related items you wish to purchase. Each product offering may have availability or seasonal variation.
Order Submission: Once you have finalised your selection, add the desired products to your online basket and proceed to the checkout. Ensure all recipient and delivery details (including address and contact number) are accurate; we cannot accept responsibility for delivery issues resulting from incorrect information.
Order Confirmation: After completing your transaction, you will receive an order confirmation on screen and via the contact details provided. This confirmation does not indicate acceptance of your order; rather, it acknowledges our receipt of it.
Order Acceptance: Your order is only considered accepted when we dispatch the product(s) to your designated address, at which point a dispatch confirmation will be issued. In the event we are unable to fulfil your order for any reason (for example, unavailability of a particular product), we will contact you promptly to discuss substitution or cancellation.

3. Payments

Full payment is required in advance for all online flower orders and deliveries. We accept a range of secure payment methods, which may include major debit and credit cards. Payment is processed at the point of ordering. Your financial data and personal details are protected by our secure payment processors; we do not store your card details after transaction completion.

Prices for all products are clearly displayed in pounds sterling (£) and include VAT at the prevailing rate. Delivery charges, if any, are displayed separately at checkout before you confirm your order.

4. Cancellations and Amendments

We understand that plans can change. If you need to cancel or amend your order:

Advance Orders: Cancellations or amendments can be made up to 24 hours before the scheduled delivery date. Please contact us as soon as possible to effect changes.
Same Day / Short Notice Orders: For same day or last-minute orders, cancellations or amendments may not be possible once the order has been processed, prepared, or dispatched.

Upon successful cancellation in accordance with the above, you will receive a full refund to your original payment method. Refunds may take several working days to appear, dependent on your card issuer’s policies.

If your order is eligible for amendment, we will accommodate changes subject to product availability and operational feasibility. In rare circumstances where we are unable to deliver your amended request or replacement, we will provide a full refund.

Please note, personalised products, bespoke arrangements, and seasonal bouquets made to order may not be eligible for cancellation once preparation has begun.

5. Delivery Policy

Florist West Heath provides prompt and reliable delivery services throughout West Heath and adjacent localities. We strive to deliver on your chosen date but cannot guarantee specific delivery times unless agreed at order placement.

Orders for same day delivery must be placed before the daily cut-off time, which will be indicated during checkout.
If the recipient is not present at the delivery address, our delivery partner may attempt to leave the flowers with a neighbour or in a safe location. A calling card will be left to inform the recipient.
It is the customer’s responsibility to ensure that the recipient’s address and contact details are accurate and complete. We cannot accept liability for failed or delayed deliveries due to incorrect or incomplete addresses or the recipient not being present at the agreed time.

We are committed to delivering your fresh flowers and gifts with care. However, on occasions of adverse weather conditions or other events beyond our reasonable control, delivery may be delayed or substituted. In such cases, we will inform you as soon as possible and agree on the best possible solution.

6. Product Substitution and Availability

All floral arrangements are subject to seasonal and local availability. While every effort is made to faithfully reproduce the arrangements as pictured and described, on occasion it may be necessary to substitute flowers, foliage, vases, or other sundries with alternatives of equal or greater value and quality. When significant substitutions are required, we will endeavour to contact you prior to delivery.

In the event that a particular product is unavailable, you will be offered a suitable alternative or the option of a refund.

7. Returns and Quality Satisfaction

We take pride in the freshness and quality of every arrangement. If you are not satisfied with your delivered flowers, or if your order is incorrect, damaged or does not arrive in expected condition, please contact us within 24 hours of delivery. We may request a photograph of the flowers for our records. If an issue is confirmed, we will offer a replacement or refund as appropriate.

Returns of perishable goods such as fresh flowers are generally not accepted unless delivered items are found to be unsatisfactory upon first inspection. This does not affect your statutory rights.

8. Liability

To the extent permitted by law, our liability for any order is limited to the purchase price paid by you for the products and services in question. We will not be liable for any indirect, incidental, or consequential damages arising from your use, misuse, or inability to use our website or products, including but not limited to loss of data, loss of business or profits, or loss of goodwill.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or restrict liability.

You are responsible for ensuring that your order is suitable for the intended recipient and use. Care instructions are provided and must be followed to maintain product freshness.

9. Personal Information & Privacy

Your privacy is important to us. We collect, store, and process personal information in line with data protection law and our Privacy Policy, which is available on our website. Your personal data will only be used to process your order, delivery, and for any necessary aftercare. We do not share your personal details with third parties for marketing purposes.

10. Force Majeure

Florist West Heath is not responsible for any failure or delay in delivering goods or services that result from events outside our reasonable control, including (but not limited to) natural disasters, extreme weather, acts of terrorism, strikes, pandemics, supply chain disruptions, or interruptions to transportation.

11. Intellectual Property Rights

All content on the Florist West Heath website, including photographs, descriptions, designs, and branding, are the intellectual property of Florist West Heath. No part of this website may be copied, reproduced, or used for commercial purposes without our express written permission.

12. Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them are governed by and constructed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in the event of any dispute.

Our services are intended for residents of West Heath and the nearby areas, and all transactions are deemed to have taken place at our business premises in the UK.

13. General Provisions

In the event any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
Failure by us to enforce any provision does not constitute a waiver of our right to enforce such provisions at any time.
These Terms constitute the entire agreement between you and Florist West Heath regarding your use of our online flower ordering and delivery services.

14. Contact and Customer Support

Should you require any assistance or clarification regarding these Terms, your order, or our flower delivery service across West Heath and the surrounding region, please reach out to us promptly. Our customer service team is available to help you with any queries or concerns to ensure you have a positive experience with Florist West Heath.

15. Applicability

Please note that these Terms & Conditions apply to all customers ordering within West Heath and the wider surrounding areas that we serve. Any reference to ‘you’ or ‘customer’ refers to any individual or entity purchasing flower delivery from our website. By proceeding with your order, you accept these Terms in full.

Thank you for choosing Florist West Heath for your online flower delivery needs. We look forward to serving you with fresh, beautiful flowers and exceptional service throughout West Heath and its neighbouring communities.