Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in West Heath
As a trusted local florist serving West Heath households and businesses, Florist West Heath takes pride in delivering only the freshest flowers and floral arrangements to our valued customers. We are committed to ensuring every bouquet arrives in pristine condition and stands up to our freshness guarantee. Your satisfaction is our top priority, which is why we have a transparent returns, refunds, and complaints policy in place.
Freshness Guarantee & Delivery Standards
We guarantee that all flowers delivered by Florist West Heath are freshly sourced and expertly arranged on the day of dispatch. Our flowers are intended to maintain their freshness for a minimum of 5 days from delivery, provided proper care instructions are followed. Should you receive flowers that appear less than fresh upon arrival, please carefully review our damaged-on-arrival guidelines below.
Damaged-On-Arrival & Freshness Window
If your order arrives damaged or not meeting our freshness standards, please notify us as soon as possible on the same day of delivery, or at the latest within 24 hours. To help us resolve your issue swiftly, please provide a clear description of the issue and photographs of the flowers as received. Our team will assess the situation and respond promptly to ensure your complete satisfaction.
Please be aware that certain flower types are more delicate and may be affected by external factors such as extreme weather or transit. At all times, we strive to take all necessary precautions so your flowers arrive vibrant and intact across West Heath and surrounding areas.
Refund & Replacement Options
Should your flowers arrive damaged or fail to meet our freshness guarantee, Florist West Heath offers the following resolutions:
- Replacement: We will arrange a prompt replacement of your order at no additional cost, ensuring you receive fresh flowers as intended.
- Refund: In cases where replacement is not possible or preferred, we may issue a full or partial refund depending on the issue and specific circumstances.
Please note, refunds and replacements are subject to our assessment of the situation, including proof of damage or lack of freshness within our freshness window.
How to Raise a Complaint
Florist West Heath is committed to resolving all customer concerns fairly and efficiently. If you wish to make a complaint regarding our products or services, please contact us with details of your issue, your order number, and any supporting evidence (such as photos for flower quality complaints). We recommend reaching out as soon as possible after the issue arises to ensure a swift resolution.
All complaints are reviewed by our customer care team, who will respond within 24-48 hours. We take all feedback seriously as part of our commitment to continuous improvement and providing the best florist experience in West Heath.
Trusted Local Florist in West Heath
Florist West Heath has been a proud part of the local community, supplying fresh flowers daily to households and businesses across the area. When you shop with us, you can do so with complete confidence in our fresh flowers guarantee and our fair, transparent policies for returns, refunds, and complaints. We value your trust and aim to exceed your expectations with every order.
